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Building an Endpoint Security & SaaS Data Protection Solution

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Endpoint data protection solutions

Even pre Covid19 (remember that era?), we were already seeing a shift to more work on laptops and mobile devices, and workplaces were becoming more supportive of employees working from home. We were also already benefitting from the surge in cloud-based daily-work applications (Adobe, Google, Salesforce to name a few). These two factors combined formed the basis for rapid growth in the remote and distributed work environment.  

Under the leadership of Sanjay Mirchandani, Commvault recognised that this shift created an opportunity to leverage their strong pedigree in data protection and security to address issues raised by remote working. They’ve since developed Metallic, their new SaaS offering, which fills a sizeable gap in the market. 

I was fortunate to speak to Janet Giesen VP Operations and Programs for Commvault who heads up the Go To Market program for Metallic about what led them to this opportunity and how the solution serves a valuable and growing need. 

Appetite for SaaS Data Protection

Metallic was launched in October 2019 after Mirchandani created an incubation group much like a start-up within a public company. The employees became intrapreneurs and formed cross functional teams to leverage the capabilities and technologies that Commvault could bring.  

Giesen says that after studying use cases “there was an observation that there were very few competitors in this space” of providing data protection and backup in the cloud. After researching customer needs, they developed three initial service offerings to address the most common use cases: 

1 – Metallic Office 365 Backup & Recovery, to protect SaaS office automation tools & data 

2 – Metallic Core Backup & Recovery, focused on Virtual Machines & their data 

3 – Metallic Endpoint Backup & Recovery, focused on laptop & desktop backups 

Market Response 

The team quickly realised that the largest gap in the market for SaaS data protection was in the mid-range and small enterprise business sectors, typically around the 500 to 2,500 employee mark.  

This sector was the quickest to adopt data protection delivered as a SaaS, probably because this size organisation can make quicker decisions and their teams are fairly nimble. Research showed that roughly two thirds of these organisations had replaced their back up solutions in the last 12 months. And there was an opportunity because there was too much manual work. These businesses also didn’t want to take on too much ownership of the backups. 

Since launch there’s been great response from customers and partners and increasing interest from enterprise. Metallic has truly paired the best of SaaS with the best of backup and made it easy for customers to consume. 

Endpoint Security 

Giesen says that “surprisingly, there are still some businesses that have not incorporated end point security in their overall security strategies”. According to a recent study, almost 15% of businesses are not using endpoint security. And yet 70% of data breaches from the edge are coming from the employee. The goal is to protect the data at the edge without interrupting what users doing. 

Of course, now we’re in the middle of a pandemic with exponential growth in people moving from the office to working from home. Too much critical data is moving unprotected around the edge — particularly in situations with emergency response or first responders involved. 

Endpoint data protection has become a critical priority. 

There are some estimates that as much as 56% of the US workforce could potentially continue working from home, based on their current jobs. It will be interesting to see, coming out of the pandemic, what the remote workforce will look like. The realisation has sunk in that more jobs can be done remotely. 

Free Trial 

Commvault are currently offering a 45 day free trial of the Metallic SaaS solution for up to 1,000 endpoints per customer. That’s enough time to really understand the full data protection and recovery cycle. I personally trialled the application and found it easy to load. Just go to the Metallic.io website (link at the end). There’s no need to speak to anyone and it configures in minutes. 

The Future, where to from here

When asked to look into her crystal ball, Giesen predicts that the future will require fast adoption and leveraging the cloud. Businesses will need to ask themselves: Where is the new normal going to be in terms of infrastructure and are we overly reliant in some industries and some sectors on physical infrastructure? 

Questions will also be asked about whether businesses need to look at more distributed architecture and do they need to leverage the cloud in different ways (for example multi-cloud). Prepare for these conversations to accelerate and for Metallic to be front and centre meeting the need. 

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DBA and the Cloud: Not Never, Always, All, or Nothing!

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As more and more data is pumped into the cloud the necessity of the DBA is being questioned. Of course, not by DBAs, but by almost everybody else. Most DBAs are, more than likely, shaking their heads and trying to figure out why folks think they are now dispensable.

You see, the typical extolled value proposition of cloud computing is to reduce cost and minimise work. And sure, if you implement your cloud computing strategy effectively, it is possible to achieve both of these objectives. But wise organisations will not be eliminating all of their DBAs even as they move more work and data to the cloud.

So let’s say your organisation has moved one of its large enterprise databases to a managed cloud service. Doesn’t matter which one, just that the cloud database will be managed by the cloud service provider. Management looks at this and inevitably thinks “If the cloud provider is managing the database why do I need DBAs? That was their job.”

Certainly this is an understandable position unless you review what is actually going on. It gets to a basic point — one highlighted in the title of this post — that I frequently make: “Almost never say always or never or all or nothing!” Yes, the promise of cloud database is to remove tedious, rote processes like backups (note I did NOT say recovery), upgrades, and other simple administrative efforts. But it does not remove ALL of them. There are still many things that require DBA attention and you will want your DBA staff to be there to ensure that they are handled.

First, look at backup and recovery. It is definitely possible for a remote managed service provider to perform some standard backups on your databases. That said, based on your application needs and recovery time objectives, you may need more than a simple daily backup. DBAs will know this and be able to work with the cloud provider to either provide customised backup scheduling or to do it themselves.

From a recovery perspective, the cloud service provider is certainly capable of performing recovery from a catastrophic hardware failure. After all, the hardware is their responsibility, too. But what about an application recovery, where only certain transactions need to be backed out? Or what is an application process encounters an issue that requires only certain objects to be recovered? It is unlikely that your cloud provider has this level of intimate knowledge of your applications’ but your DBAs will.

And recovery is just one example. Think about software upgrades and patches. Most DBAs will be thrilled to rid themselves of this laborious and tedious task. Turning it over to the cloud service provider makes sense. But even then there are things that your DBAs must get involved with. Why is that?

Well, most cloud service providers are unwilling to take on understanding your applications. But it is not uncommon for a new DBMS version (or even a patch) to change things like reserved words or even SQL functionality. So what if an application is using one of the new reserved words as a variable? Or what if the results of an SQL statement changes because of a tweak to the results that a built-in function returns? Or what if a problem is corrected in the new version that stops some SQL from working? All of these are real examples of issues that I have faced as a DBA over the years. And they are things that your cloud service provider will not fix for you.

And one final example: most cloud service providers will put the onus of application performance on you. Sure, they will offer monitoring solutions, but interpreting the performance reports and identifying what needs to change in the application typically remains the responsibility of the client. And when it comes to database applications, that is the responsibility of DBAs (in tandem with developers at times).

There are many technical reasons that this is not so. And there are non-technical reasons, too. If you get rid of your DBAs then the only folks who will know your databases in any reasonable detail will be at your cloud service provider. This can be a recipe for disaster because the service provider will always put their companies’ best interests first, as they should. You need DBAs who put your companies’ best interests first!

So pump the brakes before saying that the cloud will make DBAs obsolete!

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Cloud

VMware Container Solution Tanzu: Evolve Event 2

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VMware Tanzu Container Solutions

On October 26th at 4 pm AEST, I hosted & moderated the 2nd in our “Evolve” series of live-stream expert panel discussions.

Evolve is a series of live stream panel discussions and briefings focused on expert-driven. It offers thought leadership to partners and customers on their most pressing challenges and how HPE and their alliance partners can help with these challenges.

Evolve Event #2 Overview:

This event kicks off with a quick market update on significant trends in the world of Cloud Computing and the adoption of VMware containers in the Enterprise market by Harris Schneiderman. He is the Director of the Hybrid Cloud Practice at HPE.

Following Harris’ opening market update, we continued our “main stage” expert panel discussion. Today, we focused on VMware container Tanzu where our expert panel delves into crucial topics,

  • Challenges and Opportunities.
  • The Technology and Solution Fit
  • The Journey: Trials & Deployment to Operational.

This events panel includes::

Host & Moderator:

Dez Blanchfield ( connecting from Sydney )

+ Founder / CEO

+ Sociaall Inc.

Panellist #1:

Harris Schneiderman ( connecting from Melbourne )

+ Enterprise Sales Director for the Hybrid Cloud Practice

+ HPE SouthPac ( South Pacific, Australia, and New Zealand )

Panellist #2:

Murali TS (connecting from Singapore )

+ HPE Pointnext APAC

+ Director of Technology for Containers & DevSecOps

Panellist #3:

David Kari ( connecting from Sydney )

+ Head of Solution Engineering

+ VMware Tanzu

Key Panel Topics

Topic #1 – Challenge & Opportunity

At the very beginning, we focused on how & where to implement VMware container solutions; they shared their insights and expertise and real-world instances of where containers can help earn business value.

Topic #2 – Technology & Solution 

Further, the panel addressed how & where to combine them in a business environment and shared knowledge and consumer stories/anecdotes of real-world applications and illustrations on obtaining a competitive benefit with VMware container Tanzu.

Topic #3 – The Journey: Trials & Deployment to Operational

We ask our panel to share their experience and illustrations of where to begin. They explained VMware containers with real-world examples, especially those where their organisations and teams have led or been part. Later, we dive into who companies and organisations must be looking to obtain the support they need from partners who can help them reach thriving results by taking advantage of Container technologies, platforms, and tools like the VMware Tanzu offering.

Q & A Section

We wind up with a brief Q&A section, where our live audience & attendees get to hop into the consolidated experience and brainpower of today’s wonderful panel.

Thank you to the fantastic teams at HPE APAC, HPE Pointnext, and VMware Tanzu. for making it achievable.

For more information, visit:

HPE Australia – http://bit.ly/hpeaustralia
HPE Pointnext – http://bit.ly/hpepointnext 
VMware – http://bit.ly/vmwareaustralia

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Cloud

Huawei Joins Internet Society initiative to Boost Global Internet Security

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Huawei joins Internet Society Initiative (ISOC)

Huawei has announced that it is to be a founding member of a new program backed by the Internet Society (ISOC) to actively improve global Internet security.

The global economy has never been as interconnected or as reliant on the internet as it is now. And while it may appear to some that the internet is a single coherent entity, it is in fact a massively devolved array of interconnected networks managed by numerous different entities and running on equipment from a variety of different vendors. International cooperation is essential to ensure that is it able to combat the many threats that is faces.

The routing foundations on which the internet is built is relied upon to transport exponentially increasing volumes of digital traffic, but this infrastructure has cracks, and they are growing. Every day goes dozens of incidents affect this routing system. Route hijacking, route leaks, IP address spoofing, and other harmful activities often leading to DDoS attacks, traffic inspection, lost revenue, reputational damage, and more. These incidents not only occur on a global scale, but they are hyper-infectious by nature, with the routing problems faced by one operator rapidly cascading to impact others.

Huawei joins MANRS to strengthen global internet security

To provides crucial fixes to reduce the most common routing threats, the Internet Society has instigated a global initiative called Mutually Agreed Norms for Routing Security (MANRS). Critical to its success is the participation of the router vendors, such as Huawei, which have joined its Equipment Vendor Program (EVP).

Huawei is seeking to lead by example through its active contributions to the new MANRS Equipment Vendor Program, explained Andrei Robachevsky, Senior Director, Technology Programs for the ISOC: “Along with other founding participants in the program, Huawei’s involvement shows the importance network equipment vendors have in Internet routing security, and we hope it will motivate more members of the Internet infrastructure community to continue to make advancements to a more secure Internet for everyone.”

“Routing security is crucial to Internet security, and that includes network devices (e.g., routers and IXP switches), the foundation of the Internet,” added Hank Chen, President of Router Domain, Data Communication Product Line, Huawei. “Over the years, Huawei has dedicated itself to building secure and reliable network devices and has extensive capabilities and experience in the field.” He also stated that Huawei was honored to join MANRS as an active contributor to Internet security.

This kind of contribution and collaboration will be essential if the Internet Society’s MANRS program is to stand any chance of succeeding. All of us who rely so heavily on the internet must hope that it does.

Source: https://www.huawei.com/en/news/

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